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FAQ

How Can We Enhance
Your Experience?

Don’t see the answer you’re looking for? Reach out to vacation@vacation.inc and we'll get back to you as soon as we can.

Products


We are on a mission to make sunscreen fun. From our “World-Famous” signature scent, to our sensorial products and our CleanClassic™️ formulation process, every element of our sunscreen is meticulously designed to enhance your moments of leisure and make you look, feel, and smell like you've been to paradise and back.


Yes. We’re Leaping Bunny-certified and all of our products are Vegan.


All of our products are formulated without Oxybenzone, Octinoxate, Parabens and a slew of ingredients that we can't get behind. This is in-line with the guidance set by Hawaii Reef Act 104, and we've taken extra care to avoid other ingredients with known issues.


Our sunscreens are manufactured in and formulated for the United States of America (USA).


Our Classic Lotion is designed specifically for long days by the pool, it uses a quality blend of reef-friendly chemical sunscreens that provide broad spectrum UV protection. It’s fast/easy to apply, super hydrating and obviously it smells of paradise! While our Mineral Lotion is a fragrance-free, luxury-grade, non-nano, zinc-based sunscreen formula that minimizes white-cast and the heavy, stiff, greasy experience common to other mineral sunscreens. Our Mineral Lotion is smooth and rubs-on quickly/easily with a remarkably clear finish. We believe it’s the only mineral sunscreen you'll look forward to reapplying!


All of our water resistant sunscreens are noted as such on their respective web pages. They are designed to be water resistant for up to 80 minutes, but you should always reapply immediately after towel drying.


Yes. At Vacation®, we take safety very seriously. We design all of our sunscreens in conformance with the guidance issued by both the Food and Drug Administration (FDA) and the Skin Cancer Foundation. Additionally, our sunscreens are tested by board certified dermatologists and reviewed by toxicologists. We acknowledge the concerns around sunscreen ingredients, but as a company we take science and the law very seriously. We constantly monitor scientific research and governmental policies from around the world to ensure that our products are employing the best in modern skincare science, including the use of ingredients that have well-established safety records to the extent that is legally possible.


  1. Select your virtual gift card value from the dropdown below
  2. Add to cart & complete purchase
  3. Receive order confirmation
  4. Look for a specific gift card email (you can forward this to a friend)
  5. Click the link on the gift card email to reveal your 16 digit gift card voucher
  6. Enter your 16 digit gift card voucher at checkout to redeem

Before Burning

  • Center wick if needed
  • Always trim the wick ⅛” before lighting
  • Avoid placing near fans, vents, open doors, and variable air sources

While Burning

  • Never leave a burning candle unattended
  • Never touch or move candle while burning
  • Keep away from things that catch on fire
  • Keep away from children
  • Do not expose candle to water
  • Do not allow flame to touch the side of the glass
  • Burn for maximum of 4 hours at a time
  • Burn until wax reaches edge of glass to avoid tunneling
  • If sooting occurs, extinguish and trim wick
    Keep candle free of any foreign matter such as matches, wick trimmings, etc.
  • Discontinue use once ¼” of wax remains'

Extinguishing

  • Never use water to extinguish candle
  • Use a candle snuffer to prevent splashing of hot leisure-enhancing wax
  • Don’t touch for two hours following extinguishing
  • Assure candle is completely extinguished before leaving the room

Orders


Our standard US-domestic shipping time is between 2-5 business days. International orders can take approximately 10 business days. All orders are processed within 24 hours, Monday-Friday.


Please email our Regional Director of Sales and Part-Time Accountant, Ray Smith, at vacation@vacation.inc for any questions relating to the status of your very much appreciated order!


Our products ship to 20 countries outside of the United States of America (full list below). The average shipping time is approximately 10 business days; shorter or longer depending on the wills of your local delivery service, and also the weather.

If your country does charge any taxes, duties or other fees related to self importation, they will be your responsibility (e.g., you'll need to pay them additionally, directly to the carrier). You will be the importer of record for the products.

We are currently able to ship to the following countries-- with the hope of shipping to more soon:

Australia

Belgium

Canada

Denmark

Finland

France

Germany

Ireland

Italy

Japan

Malta

Netherlands

New Zealand

Norway

Portugal

South Korea

Spain

Sweden

Thailand (Bangkok & Chiang Mai)

United Kingdom

https://www.vacation.inc/terms-of-service

International Users

Vacation and the Services are operated from within the United States. If you access the Services from a location outside the United States, you are responsible for compliance with the laws of that jurisdiction regarding online conduct and acceptable content. Vacation makes no claim that the content of the Services may be utilized, accessed or appropriate outside the United States. If you purchase products from Vacation and instruct us to have them shipped outside of the United States you will be the importer of record. Vacation makes no representations regarding products’ compliance with regulations outside of the United States. You must adhere to any limitations on how much product or the frequency by which it is purchased in your jurisdiction. You must not access or use the Services from a territory that is embargoed by the United States or from which it is illegal to receive products, services, or software from the United States.


Our Classic Spray and Classic Whip sunscreens utilize advanced spray technology systems that require our cans to be pressurized. We are thus required to ship by land and cannot ship by seaplane to distinguished locations such as Honolulu, Hawaii, Inverness, Scotland, or Antarctica. We apologize for the inconvenience, but it is the law.


“VACATION” by Vacation® and Super Spritz contain a proprietary blend of fragrance, water, and alcohol. Alcohol is a regulated material that we are required to ship by land, and we cannot ship by air to distinguished locations such as Homer, Alaska, or Castletown, The Isle of Man, or Lotofoga, Samoa. We apologize for the inconvenience, but it is the law.


We do not accept returns for cosmetic products. During promotional periods, all merchandise sales are final. Improbable, but should you find yourself unsatisfied with our products for any reason, please send a note to vacation@vacation.inc and Ray Smith, our Regional Director of Sales & Part-Time Accountant, will be in touch to find an amicable solution.


Our Extended Length Leisure Matches are considered hazardous. We are thus required to ship by land and cannot ship by seaplane to distinguished locations such as Nantes, France, Montego, Jamaica, or The Canary Islands. We apologize for the inconvenience, but it is the law.


Brand


The simple answer is many wonderful years of consistent use of Vacation® brand sunscreen; the technical answer is… science. Ray Smith, the legend, is the result of a fictitious longitudinal study conducted by the Institute of Leisure Sciences (ILS). The goal of the study was to understand the effects of Vacation® brand sunscreen on human physical attractiveness. 57 years and roughly 630 gallons of Classic Lotion SPF 30 later Ray Smith, the most important person at Vacation Inc., and the most aesthetically-enhanced version of our favorite Jimmy Buffet impersonator, was born as we know him today. He's a treasure to us all. We're lucky to have him, and he deserves more credit for the company's ongoing success.


Staff-only merch • Early access to product launches • Preferential treatment at Poolsuite FM and Vacation® Events • Earn exclusive items • Career boosting title for your LinkedIn • Impressive virtual business card with Garamond typeface • Front row seats at virtual events • Premium newsletter content delivered to your inbox


Vacation Inc. owns the Vacation® brand, but both enterprises were co-created by the founder of Poolsuite/Poolside FM.


Visit our store locator to find a retailer of Vacation® brand products near you. Please note, not all locations carry the full product range featured on our website.


Such a profoundly philosophical question is due a thorough lecture on metaphysics. But we like to keep things simple here. So yes, Vacation® is a real brand developed by real people who are passionate about making sunscreen fun. This, of course, entails champagne-popping marketing campaigns, sun-soaked stories about our fabled headquarters in Miami, and a deep fascination with ‘80s summer culture. So we answer this question, with a question of our own: what even is real? To which we can firmly answer: Vacation® brand sunscreen. Yes.


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• Questions or concerns? Contact us, our staff are happy to assist you. • Thank you for shopping at Vacation®— home of the world’s first “Leisure-Enhancing” sunscreen. • See a spot for your ad? Consult our Executive Advertising Associates for assistance • For information on our CleanClassic™ ingredients, please consult our illustrious sales pages. • "VACATION" by Vacation® Black Label Scented Candle Recall Information

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